Friends and Family Test
The Pound Hill Medical Group will be asking a selection of our patients on a monthly basis if they would recommend the Practice to a Friend or Family Member and seeking positive and constructive feedback. If you would like to take part please follow this link:
https://www.iwantgreatcare.org/gpsurgeries/pound-hill-medical-group
May 2024
This month, 97% of our patients said the service they received from us was good or very good. Some of the comments we received included:
“I was seen on time and the doctor was very helpful and understanding and made a future appointment for me as he knew that I was still concerned about the problem."
"I have a problem getting my NHS details online and the receptionist on yesterday morning was so helpful and went out of her way to help me resolve the issue."
"Dr Ikhide is just such a special person and I cannot praise her too highly - she is everything you would ask for as your GP."
"The doctor was amazing, took his time and didn't make feel stupid, put my mind at ease! Best service I've had at the doctors."
"Receptionist was incredibly helpful and kind."
"Listened, offered advice taking my preferred choice to take as little medication as possible and decided to offer a referral on balance of his professional opinion. When I left I felt I had been listened to, comfortable and reassured that I'd been given the best possible options for my medical and personal wellbeing, thank you."
"I'm very happy with the whole process. I can book online, find the next available appointment, choose the location, choose the health professional, arrive at the allotted time, be examined, and be confident that I'm being well cared for. I thank everyone involved."
We would like to thank all of our patients for their patience during this period of high demand. Our reception team work very hard to answer calls as quickly as possible at 8am, so even if you hear a high queue number, we will get to your call quickly.
We are working to offer more appointments to patients, including extended access clinics in the early mornings and late evenings. We would encourage any patient to sign up to our Online booking services where you can book appointments up to 4 weeks in advance with a GP of your choice.
We would also like to remind all patients that we have an Acute Illness Clinic run by our trained Triage Team from 8:00AM to 12:00AM every morning who will call you back and can deal with any urgent medical issues on that day.