Latest News

LIMITED TELEPHONE LINES AT POUNDHILL

09:00 Update - we now have limited telephone calls at Poundhill as we have moved to our backup lines, please be aware we will have longer waits in our telephone queues than then normal.

Friday 19th November at 08:20 - We are unable to receive calls or make calls, our telephone engineers are trying to sort out the problem and we hope that we will be back up and running soon.  

Perry Anderson, Practice Manager

Please be patient....and kind

The Practice continues to experience an unprecedented level of demand and while we have increased capacity for all of our clinicians where we can, we still have longer waits for routine appointments and not always able to meet the need for urgent appointments on the day.  We appreciate the patience that many of you have shown but would like to highlight that abuse and threats to our staff will not be tolerated and may result in the removal from our Practice list.  We have had several incidents lately where receptionist and clinicians have felt unsafe in the Practice and this is unacceptable. 

Perry Anderson, Practice Manager

Covid19 Booster Vaccinations

We have started the Booster Vaccinations for our patients in the eligible groups. We will be contacting patients in the riskgroups when they become available.

Please do not call the Practice until you have heard from us as this is an extremely busy time for us.  We appreciate you understanding and support.

Book Your Flu Vaccination Now!

We have now started booking appointments for flu vaccinations from the 11th of September.  There again will be a different vaccination for those aged 65 and over and those under 65.

All patients who are over 50 years old will be eligible as well as those aged 18 to 50 who are in the at risk groups.

For those aged 18 and under we will be inviting you towards the end of September once we are able to obtain the nasal flu vaccine.

This year we are encouraging patients to book online via EMIS Access (link below), the online service you use or your NHS app.

https://www.patientaccess.com/

Or you can book by calling either Surgery.

Please note if you book online and are not in the eligible group we will have to cancel this appointment.

Face Covering still required when you visit the GP Practice

NHS England have announced that face masks will be required when in a NHS or GP premises from Monday the 19th of June.  We ask you please to respect this rule when come to the Practice.

A Big Thank You to all our Patients!

Today I arrived early at work to find a gentleman waiting at the surgery door (about 6:15AM!).  Slightly apprehensive as I approached him, he handed me two boxes of chocolates and a bottle of wine to say thank you for the care that he had from the Surgery last week from a doctor and nurse here and that he felt 'right as rain' by Saturday.  He told me he was so grateful that we were his Practice and that he always had a good experience with us.  He said he know I always started early and wanted to catch me before we got busy.

So first, what a great way to start the week!  And second, it got me thinking that whilst we have been incredibly busy since the start of the pandemic in changing the way we work, it has only been possible because of you as patients and our community have adapted to those changes.  We have not always got it right, but you have helped by being aware of the pressures the Practice has faced and been understanding when we have not been able to deliver the service we have in the past.

So just a big thank you to all of our patients and our community for your support!

Perry Anderson, Practice Manager

Carers' Support Services Newsletter

Please see below link to the Carers News Letter

https://mailchi.mp/0f56d13c7e66/carer-email

Seasonal Flu Vaccinations for 50 to 65 year olds - Clinic Saturday the 5th of December

We have been asked to give the seasonal flu vaccinations to all  patients who are 50 to 65 year of age and we have added another Saturday Flu Clinic on Saturday the 5th of December - please call us to book your appointment now.

Help us find a vaccine for Covid-19

The NHS COVID-19 vaccine registry allows members of the public to register their interest and be contacted to participate in vaccine studies. You can sign up if you are 18 or over, and live in the UK. You are not signing up to take part in a specific health study when you use this service. You are letting researchers know you're happy for them to contact you if they think you might be suitable to take part in their studies. 

 The new system will enable researchers to quickly identify and match suitable and willing volunteers to appropriate vaccine trials. This will help us to carry out studies and find a vaccine faster.  Signing up is an individual choice and you can change your mind about participating at any time.

 More information about taking part in research and other opportunities to take part in COVID-19 research can be found at www.bepartofresearch.uk

Face Covering when attending the Practice

From today we are asking all patients to wear a face masks or face covering when they attend the Practice. Please see government recommendations in this link. We appreciate your support in helping us protect you, your community and our staff.  

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

Dr Williamson and Dr Procter are retiring!

After over 30 years with the Poundhill Medical Group Dr Williamson and Dr Procter will be retiring from the Practice on the 30th of June 2020.

We estimate they have seen nearly ½ million appointments together during their time with the Practice providing an amazing service to your community.  They will be sorely missed.

We would like to welcome Dr Deakin to the Partnership in July and Dr Grace Barden will be joining us as a salaried doctor in August.

Your Practice is Open

Both the Poundhill and Copthorne Surgeries will be open fully from Monday the 4th of May but we have changed how we are working to help protect our patients, our staff and our community.  We ask that you don’t come to either practice unless absolutely necessary or asked to do so by one of our team and have been putting in place lots of things to help with this.

GP and Physician Associate (PA) Appointments

All GP and PA appointments will be by telephone in the first instance and if the clinician you speak to is not able to help over the phone they can arrange for photos to be sent to us securely, a video consultation or a face to face appointment if required.

Nurse and Health Care Assistant (HCA) Appointments

When requested to do so by one of our team you will be given a face to face appointment with one of our Nurses or HCAs.  We are spacing out appointments times as much as possible to limit the number of people we have in the Surgeries at any given time.

Acute Illness / Triage Appointments

These clinics are running as normal between 08:00 and 12:00 each day and a clinician will call you back to discuss any acute illness issues.

Online Appointments – Telephone only

We have turned on the function to allow you to book telephone appointments with the GPs or Physician Associate online for that day from 8:00AM.  We will also have a handful of routine telephone appointments that will release over that week for you to book up a few days in advance.  Whilst these appointments have booked time slots, please be aware the clinician may call you earlier or later depending on how busy we are.

Medications

Please do not come to the surgery to request your repeat medication but use the online system to request directly, email us at pound_hill.reception@nhs.net , or call the pharmacy to request this.

We are sending all medications, where possible, direct to your chosen pharmacy electronically. 

Everything else

Most things we are able to deal with over the phone, by email or text.  If you are unsure if you need to come in for something, please call us first to check.

Essential and non-essential service

We continue to provide all essential service to our patients but have suspended some non-essential things like routine medication reviews, health checks and minor procedures.  This is to limit the number of people having to come into the surgery during the current pandemic.  We hope to have all services fully restored in the near future.

If you are unsure about any aspect of your care or the services we are providing and how to access them, please call our reception team who are here to help.

From the Partners and the whole team, Poundhill Medical Group

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