Your Practice is Open
Both the Poundhill and Copthorne Surgeries will be open fully from Monday the 4th of May but we have changed how we are working to help protect our patients, our staff and our community. We ask that you don’t come to either practice unless absolutely necessary or asked to do so by one of our team and have been putting in place lots of things to help with this.
GP and Physician Associate (PA) Appointments
All GP and PA appointments will be by telephone in the first instance and if the clinician you speak to is not able to help over the phone they can arrange for photos to be sent to us securely, a video consultation or a face to face appointment if required.
Nurse and Health Care Assistant (HCA) Appointments
When requested to do so by one of our team you will be given a face to face appointment with one of our Nurses or HCAs. We are spacing out appointments times as much as possible to limit the number of people we have in the Surgeries at any given time.
Acute Illness / Triage Appointments
These clinics are running as normal between 08:00 and 12:00 each day and a clinician will call you back to discuss any acute illness issues.
Online Appointments – Telephone only
We have turned on the function to allow you to book telephone appointments with the GPs or Physician Associate online for that day from 8:00AM. We will also have a handful of routine telephone appointments that will release over that week for you to book up a few days in advance. Whilst these appointments have booked time slots, please be aware the clinician may call you earlier or later depending on how busy we are.
Please do not come to the surgery to request your repeat medication but use the online system to request directly, email us at firstname.lastname@example.org , or call the pharmacy to request this.
We are sending all medications, where possible, direct to your chosen pharmacy electronically.
Most things we are able to deal with over the phone, by email or text. If you are unsure if you need to come in for something, please call us first to check.
Essential and non-essential service
We continue to provide all essential service to our patients but have suspended some non-essential things like routine medication reviews, health checks and minor procedures. This is to limit the number of people having to come into the surgery during the current pandemic. We hope to have all services fully restored in the near future.
If you are unsure about any aspect of your care or the services we are providing and how to access them, please call our reception team who are here to help.
From the Partners and the whole team, Poundhill Medical Group