Patient Reference Group 

Welcome from Peter Chatfield, Chair

I warmly welcome your interest in the Patient Representative Group (PRG) which is affiliated with the National Association for
Patient Participation.

We were established in 2005 to provide patients with an important link to the Pound Hill Medical Group (PHMG). We are all patients
of the PHMG and work collaboratively with the Practice, offering the patient’s perspective and acting as a “critical friend” to help improve the experience of patients attending the surgery.

Our views have always been sympathetically received by the Practice, and indeed many suggestions implemented (e.g. to discontinue premium
rate telephone numbers, and to offer appointments outside normal hours primarily for commuters) with our input.

Please let us have any positive messages you may have, or suggestions where you would like to see changes. We want, with your help, to
improve the experience of all of us using PHMG.

I would be glad to hear from anyone interested in joining the PRG. We are especially keen to recruit BME and younger members because of their
current under-representation in the PRG.

To find out what we do please click on this link

 What do we do?

Terms of Reference Patient Reference Group

Please click on the link below to view our Terms of Conditions:

Terms of Reference

Join Us

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

Contact Us

If you would like to contact us please use the following link and one of the PRG will get in touch

Contact Patient Reference Group

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Minutes June 2019

Minutes December 2018

Minutes September 2018

Minutes June 2018

Minutes March 2018

Minutes December 2017

Minutes September 2017

Minutes June 2017

Minutes March 2017

Friends and Family Test

The Pound Hill Medical Group will be asking a selection of our patients on a monthly basis if they would recommend the Practice to a Friend or Family Member and seeking positive and constructive feedback.  If you would like to take part please follow this link:

https://www.iwantgreatcare.org/gpsurgeries/pound-hill-medical-group

July 2019 

This month we had a return that 94% would definitely recommend or likely to recommend the Practice to a Friend of Family Member. 

We would like to thank all of our patients for their patience while we have been implementing the Electronic Prescribing Service and would encourage any patient who has not yet signed up to speak to their pharmacist or the reception staff at the practice.

We are currently in the process of increasing the skills of our health care assistants here at the practice with the intention that the extra services they pick up will free up our practice nurse.

We would encourage any patient to sign up to our Online booking services where you can book appointments up to 4 weeks in advance with a GP of your choice. 

Also we would like to remind all patients that we have an Acute Illness Clinic run by our trained Triage Nurses from 8:00am to 12:00am every morning who would call you back and be able to deal with any urgent medical issues on that day.