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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints & CompliCustomer service formments

Practice Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a National Health system for dealing with complaints.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

If you would like to discuss a complaint or the complaints procedure please contact Perry Anderson, our Practice Manager, on 01293 540 620.

Healthwatch West Sussex provides a free and independent health complaints advocacy service (IHCAS), which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.

Please call 0300 012 0122 or email ihcas@healthwatchwestsussex.co.uk

Please follow this link for the Practice's Complaints and Compliments Leaflet.

Practice Compliments

We are continuously overwhelmed by the number of compliments that we receive at the practice and we really appreciate the time and effort our patients take to do this. It is a great morale booster to those individuals who are on the receiving end as well as the whole team here so please keep them coming!

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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